Privacy Policy

DRAFT – FOR REVIEW

1. Information We Collect

CSA may collect and maintain:

  • Registration and contact information.
  • Identification and candidate-profile information.
  • Employer information where provided.
  • Course enrolment and participation information.
  • Assessment attempts, scores and outcomes.
  • Certificate issue, expiry, revocation and verification information.
  • Support, complaint and appeal information where applicable.
  • System logs required for security and audit traceability.

2. How We Use Information

Information may be used to:

  • Operate candidate accounts.
  • Provide and administer training.
  • Conduct and record assessments.
  • Generate and verify certificates.
  • Send service-related communications.
  • Support quality assurance and internal auditing.
  • Investigate technical, integrity or compliance matters.

3. Systems and Service Providers

CSA may use authorised technology providers to support its learning, automation, document-management and communications environment. Information is shared only where necessary for the relevant service.

4. Data Sharing

Personal information is not disclosed unnecessarily. Information may be shared where required for authorised certification, verification, legal, contractual or regulatory purposes.

5. Data Security

CSA applies controls designed to protect information, including:

  • Access restrictions.
  • Authenticated system access.
  • Secure data transmission.
  • Controlled document storage.
  • Audit and event logging.

6. Retention

Different categories of information may be retained for different periods according to certification, operational, audit, legal and document-control requirements.

7. Candidate Rights

Subject to applicable law, candidates may be entitled to:

  • Access their personal data.
  • Request correction of inaccurate data.
  • Request restriction or objection where applicable.
  • Request deletion where the applicable legal conditions are met.
  • Raise a data-protection complaint.

8. Policy Updates

CSA may update this Privacy Policy to reflect changes in its services, systems or applicable requirements. The current approved version will be made available through CSA's online services.

9. Acceptance

By selecting the corresponding registration checkbox, I confirm that I have read and understood this Privacy Policy.